Troubleshooting
Start with the error’s Details: it usually names the cause. If a change or payment may have gone through, find out before trying again.
First, check where you are
Section titled “First, check where you are”- Network and workspace: Mainnet or Local, and which workspace.
- Run as: you, or an Agent. The workspace you’re viewing isn’t always the one that runs an action.
- Time: when the value was read. A value can be shown while a newer one is loading.
A chart or list is empty
Section titled “A chart or list is empty”Check the range and filters. For history, check that the canister is in the Agent and Monitor has read it since. Empty means nothing was recorded, not zero. Troubleshoot telemetry.
Access is denied
Section titled “Access is denied”- As You: your identity needs the right access to that canister.
- As an Agent: you need the right role, and the Agent needs access to the canister.
Being in a canister list doesn’t make anyone its controller. Operations and permissions.
An Agent feature is unavailable
Section titled “An Agent feature is unavailable”The Agent may need an update for it. Open Agent › Release and updates. Agent overview.
A canister says it’s out of cycles
Section titled “A canister says it’s out of cycles”IC0207 means the canister is frozen, even if its balance isn’t zero. Retrying
won’t help. Top it up,
then refresh.
A change or payment has an unclear result
Section titled “A change or payment has an unclear result”Stop. Don’t start a new one: it could happen twice. Go back to where it started:
| What | Where to finish it |
|---|---|
| A payment or top-up | Interrupted payments |
| An Agent operation | Activity and audit |
| An Agent upgrade | Release and updates |
| An automatic top-up | Work an alert |
A page stopped working
Section titled “A page stopped working”Choose Reload the page. If it happens again, Copy details and include them in your report: they contain no secrets.
Browser storage or an import failed
Section titled “Browser storage or an import failed”The error says whether storage is full, turned off, or the file is invalid. Export what you can before clearing anything. Back up this browser.
Report a problem
Section titled “Report a problem”Include what you expected, what happened, the time, the error code and any operation ID. Never include your recovery phrase, keys or tokens. Errors and recovery.